10 Testimonial Questions To Ask Clients

When potential clients are considering your photo booth services, they want more than just equipment details – they want proof that your service delivers unforgettable experiences. Testimonials are a powerful way to build trust, with 88% of consumers trusting online reviews as much as personal recommendations. But generic feedback like "Great service!" isn’t enough. You need specific, relatable stories that showcase how your photo booth stands out.

Here are 10 key questions to ask your clients to gather detailed and impactful testimonials:

What made you choose our photo booth for your event?
Understand what attracted them to your service – features, style, or reputation.
How easy was the setup and operation of the photo booth?
Learn about their experience with logistics and ease of use.
What was your favorite feature of the photo booth?
Highlight standout features like props, backdrops, or tech options.
How did the photo booth improve your guests’ experience?
Capture moments where the booth added fun and energy to the event.
What did you think about the photo quality and prints?
Gather feedback on clarity, colors, and print quality.
How responsive was our team during planning and the event?
Assess your team’s communication and problem-solving abilities.
Would you recommend our photo booth service and why?
Encourage clients to share reasons they’d vouch for your business.
How did the photo booth match your event theme or decor?
Explore how well the booth blended with the event’s style.
What impact did the scrapbook or digital gallery have?
Highlight how post-event keepsakes added lasting value.
On a scale of 1-10, how likely are you to book again?
Use this to measure satisfaction and identify areas for improvement.

10 Essential Testimonial Questions for Photo Booth Businesses

Larissa & Burton Testimonial | Photo Booth International

Why Client Testimonials Help Your Photo Booth Business

Testimonials act as proof that you deliver on your promises, turning client doubts into trust. As Vito Peleg, Founder & CEO of Atarim, explains:

"Testimonials are a way of coping with this confusion [of marketing]. If we see independently written statements from previous, happy customers… we can feel much more reassured".

In fact, 88% of consumers trust online testimonials just as much as personal recommendations. This is especially important in the photo booth rental industry, where clients often book without meeting you in person. Here, firsthand accounts play a crucial role in building confidence.

The key to effective testimonials is making them relatable. For example, when a bride reads about how your photo booth brought energy to a wedding reception, or an event planner hears about your team expertly managing last-minute changes, they can picture themselves experiencing the same success.

The most impactful testimonials tell a story. They highlight specific challenges – like disengaged guests or the need for a memorable experience – and show how your service solved those problems. By presenting a clear before-and-after scenario, these testimonials provide tangible reasons for potential clients to trust your business.

To help you gather and showcase these valuable client stories, Photo Booth International offers tools like the "How To Get More Photo Booth Bookings" ebook and free growth webinars. These resources make it easier to leverage testimonials and attract more bookings.

1. What Made You Choose Our Photo Booth for Your Event?

This question gives you a glimpse into what sets your photo booth apart – straight from the client’s perspective. Their reasoning might surprise you and often reveals which marketing messages are turning leads into bookings.

Clients might mention specific features like the booth style (360-degree, mirror, or open-air), customization options (props, backdrops, overlays), or even technical perks like instant social sharing or professional DSLR cameras. For example, someone might highlight how an open-air booth allowed them to fit up to 20 guests in a single shot, something a traditional closed booth can’t match. These details are gold for fine-tuning your marketing strategy.

As Erin Neumann, a Professional Copywriter and SEO Expert, puts it:

"Authentic testimonials from satisfied, successful clients will powerfully influence potential leads during their decision-making process in working with you".

Encourage clients to go beyond general praise like "the photos were great." Prompt them to share specifics, such as how dye-sublimation printing ensured guests could take home prints immediately, with no smudging.

Timing is everything. Ask this question right after the event or when delivering the digital gallery. That’s when the excitement is still fresh, and clients are more likely to give detailed, enthusiastic feedback that highlights your competitive edge.

2. How Easy Was the Setup and Operation of the Photo Booth?

This question sheds light on potential pain points in your service delivery – whether it’s transporting equipment or assisting guests during the event. Client feedback can highlight whether your setup process feels smooth or if there are hurdles that need addressing. These insights are crucial for refining your operations.

Setup logistics are key. Factors like stairs, elevators, or tight doorways can create unexpected delays. When clients note a hassle-free and professional installation, it’s a sign your team is skilled at navigating these challenges. Steve Norall, CEO of Vocal Video, emphasizes the importance of asking, "How quickly were you able to get up and running on our product?", to prompt detailed feedback about efficiency.

Operation is just as critical. Even with user-friendly modern photo booths, having a trained attendant on-site is non-negotiable. David Hobrath, President of Clear Choice Photo Booth, explains:

"A booth without an attendant is like a car without a driver. From helping guests pose to resolving hiccups, a friendly and professional attendant makes all the difference".

When clients mention positive interactions with attendants, it not only builds trust with future buyers but also highlights the professionalism of your team. These comments can also reflect how well your technology performs in real-world conditions.

For instance, clients may praise features like quick dye-sublimation prints or stable WiFi that enables instant social sharing. Such specifics reassure prospective customers about the reliability of your service.

Ultimately, feedback on setup and operation offers a clear window into how well your equipment, staff training, and venue coordination come together to deliver a seamless experience.

3. What Was Your Favorite Feature of the Photo Booth?

This question helps clients move past generic compliments and focus on specific aspects of the photo booth that left a lasting impression. As Jenika from Psychology for Photographers aptly states:

"Concrete, tangible examples sell. Vague, intangible words do not."

For instance, a client might highlight something like your custom gold-sequin backdrop or the 360-degree video feature. But don’t just stop there – ask how these features added to their event. Did the QR code sharing make social posting easier? Did unlimited, lab-quality prints reduce wait times and keep the energy flowing?

Clients often bring up hardware preferences in their feedback, which can be incredibly insightful. Some might prefer the polished results of professional DSLR setups with strobe flash lighting for capturing crisp, action-packed moments. Others may praise dye-sublimation printers that deliver high-quality prints in under 10 seconds, keeping lines short and guests happy.

Interactive features also tend to steal the spotlight. Things like animated GIFs, video messaging, or custom overlays can transform a booth into an engaging experience for guests. When clients call out these elements, they’re pointing to unique selling points you should highlight in your marketing.

Feedback like this is pure gold. If clients frequently rave about your curated, modern props over generic options, or if your professional attendants consistently earn praise for their service, you’ve got a clear roadmap for what to emphasize when pitching your photo booth to potential customers.

4. How Did the Photo Booth Improve Your Guests’ Experience?

This question shifts the spotlight to your guests’ immediate reactions, showcasing how the photo booth elevated the event’s atmosphere. It’s not just about snapping pictures – it’s about creating memorable moments that resonate with everyone involved.

Encourage clients to share specific instances where the booth made a difference. Did it help break the ice between guests who didn’t know each other? Or maybe it kept the energy alive during a quiet moment? These real-life examples highlight the booth’s impact beyond just providing photos. As Pop Color Events explains:

"Photo booths help party-goers connect in fun and spontaneous ways, and send them home with share-worthy party favors they’ll truly want to keep."

The features of your booth also play a big role in guest satisfaction. Instant, smudge-free prints from dye-sublimation printers and built-in sharing options ensure guests leave with keepsakes they’ll treasure while also extending the event’s reach online.

Don’t forget the human touch. Skilled attendants can make all the difference by guiding guests through fun poses, managing props, and keeping the energy high. This personal interaction often leads to authentic emotional responses – whether it’s laughter, relief, or pure joy. These moments not only enhance the guest experience but also make a lasting impression on future clients considering your services.

5. What Did You Think About the Photo Quality and Prints?

When it comes to guest experiences, the quality of photos and prints is a crucial aspect to evaluate. These are the physical memories guests take home, so instead of asking a vague question like, "How were the photos?", try something more specific: "How would you describe the clarity, color, and overall quality of the photo prints?" This approach invites detailed and meaningful feedback rather than generic responses.

The technical side plays a big role here. Professional-grade results depend on using a DSLR camera, a dye-sublimation printer, and strobe lighting. These tools work together to ensure the prints are instantly dry and maintain their quality. As Pop Color Events puts it:

"Dye-sublimation, not Ink Jet. They’re faster and the prints come out dry to the touch."

It’s also helpful to ask clients to reflect on their initial concerns versus the final results. Were there worries about photo clarity or lighting before the event, and if so, were those concerns resolved once they saw the prints? This kind of "before-and-after" story can resonate with future clients who might have similar apprehensions.

Don’t forget to ask about the design elements of the prints. Questions about branded templates, event logos, or personalized overlays can highlight how well the prints matched the event’s theme. Many clients now prefer prints that showcase their event branding instead of vendor logos, making this an important detail to address.

Timing is everything when gathering feedback. Ask for input on print quality right after the event or soon after delivering the digital gallery – while the experience is still fresh in their minds. You could even encourage clients to share a photo of their favorite print as a visual testament to their satisfaction.

6. How Responsive Was Our Team During Planning and the Event?

Clients appreciate quick responses, seamless handling of unique requests, and dependable availability. Instead of sticking to a simple yes-or-no format, consider asking something more detailed, like:

"How quickly did our team respond to your inquiries during the planning process, and were there any moments where we went above and beyond your expectations?"

This kind of open-ended question encourages clients to share specific experiences that future customers might find relatable.

David Hobrath, President of Clear Choice Photo Booth, highlights the importance of this:

"A trustworthy vendor has happy clients willing to share their experience. Look for consistency in quality, responsiveness, and delivery."

Clear communication is key – not just during the planning process but also throughout the event itself. Strong communication builds trust and ensures there are no surprises on the big day. You might also ask clients if your team managed event logistics and special requirements effectively.

For example, inquire whether your team accommodated special requests like custom overlays, branded templates, or schedule adjustments to fit the event timeline. On the day of the event, ask how well the on-site attendant handled technical hiccups, managed guest flow, and ensured everything ran smoothly.

As Smart 360 Photo Booth explains:

"Communicating well with clients isn’t just about making a sale or delivering a service – it’s about creating lasting connections, strengthening your brand, and making sure customers are happy."

Be sure to send your feedback questionnaire right after the event, while the experience is still fresh in your client’s mind. Prompt and attentive support leaves a lasting impression and reinforces client confidence.

Asking for recommendations goes beyond simple feedback – it’s a way to showcase genuine customer satisfaction. This question directly addresses the doubts potential clients may have when deciding to book. When someone considers a recommendation, they’re not looking for polished marketing language – they want real experiences.

A great way to phrase this is: "What would you tell a friend considering our service?" This encourages clients to share honest, personal insights that can resonate with future customers.

Erin Neumann, a Professional Copywriter and Strategic Web Designer at Be Aligned Web Design, emphasizes the importance of authentic testimonials:

"Authentic testimonials from satisfied, successful clients will powerfully influence potential leads during their decision-making process in working with you."

To dig deeper, ask clients for the one key reason they’d recommend your service or what they’d say to someone who’s unsure. This approach uncovers what truly sets your service apart in their eyes – it might be your team’s quick responses, the exceptional photo quality, or how seamlessly the booth fit into their event’s theme.

This type of question also taps into your clients’ personal experiences, often leading to testimonials that address common concerns. Sam Stemler from Boast highlights this perfectly:

"People want honesty and they want to hear it from your previous customers. This will be far more impactful than messages directly from the business itself."

8. How Did the Photo Booth Match Your Event Theme or Decor?

This question helps reveal how well your photo booth blends into the event’s overall aesthetic. When clients share how the booth complemented their decor, it provides future customers with proof of your ability to focus on details and tailor your services.

Design plays a huge role here, and experts emphasize its importance. David Hobrath, President of Clear Choice Photo Booth, explains:

"A curated backdrop that matches your decor pulls the entire experience together."

To gather meaningful feedback, ask specific questions. For example, did the backdrop’s colors match the event’s palette? Did the open-air booth’s sleek design suit a minimalist venue? Or, did the custom photo templates reflect the event’s branding?

Different setups work better for different spaces. Open-air booths often suit modern venues, while high-end booth designs are perfect for luxurious settings. As Photo Booth Rentals Tulsa notes:

"A luxury photo booth isn’t just about snapping photos. It’s about crafting moments."

Encourage clients to dive into specifics. Did the neon signs, floral garlands, or branded props with a custom hashtag tie everything together? Was the booth’s welcome screen color-matched to their invitations? You could also ask if any last-minute changes were needed or if the booth’s size fit well within the venue’s layout.

Such feedback highlights your adaptability and reassures potential clients that the booth won’t feel out of place. When clients describe how seamlessly the booth integrated into their event, it helps address doubts before they even arise.

9. What Impact Did the Scrapbook or Digital Gallery Have?

The real power of a scrapbook or digital gallery often shines after the event is over. It’s not just about the immediate reactions from guests – it’s about how people continue to engage with those memories later. When clients talk about revisiting photos and reliving the event long after it’s ended, it highlights the lasting impression your service creates.

These galleries and scrapbooks do more than preserve memories – they spark ongoing interaction. Guests download their favorite photos, share them on social media, and reminisce about the event. As Pop Color Events puts it:

"Watching your event’s photos take over social media is the icing on the cake of photo booth fun."

This kind of extended engagement builds on the connection and trust established during the celebration itself.

When gathering feedback, encourage clients to share specific stories. Did the digital gallery make it easier for them to share moments with family members who couldn’t attend? Did guests mention how effortless it was to download their photos? Maybe the physical scrapbook became a centerpiece for conversations when friends stopped by. These details give you insight into how your service continues to add value even after the event wraps up.

Sometimes, clients might even highlight unexpected perks. For instance, they might mention how the gallery helped them discover moments they missed during the event or how instant sharing brought distant loved ones closer. These kinds of stories not only showcase your service’s impact but also help potential customers see the unique benefits they’ll gain.

To get the most meaningful feedback, ask clients to go beyond generic praise like "it was great." Instead, prompt them to share specific emotional moments: What was their favorite part of flipping through the scrapbook? How did the digital gallery compare to events where no central photo-sharing option existed? These vivid examples help future clients clearly picture the value your service brings.

10. On a Scale of 1-10, How Likely Are You to Book Again?

This question taps into the Net Promoter Score (NPS) and, when paired with a follow-up like "What is the main reason for your score?", transforms a simple number into a deeper understanding of client satisfaction.

The numeric score is just the starting point. Clients often elaborate on what influenced their experience – whether it’s the value for money, the seamless booking process, or how well unexpected challenges were handled. These detailed explanations uncover the real factors behind their ratings.

When you combine a high score with meaningful feedback, it builds trust. In fact, 72% of consumers say testimonials boost trust, and 88% consider them as reliable as personal recommendations.

To dig even deeper, ask what would have made their experience a perfect 10. Erin Neumann from Be Aligned Web Design emphasizes:

"The only way you can improve your services + process is through constructive feedback".

This approach can highlight small but impactful areas for improvement – maybe they wanted more backdrop options or faster WiFi for instant uploads. Such insights guide adjustments that ensure consistently top-tier experiences.

Finally, always confirm whether you can use their ratings and comments in your marketing materials. Verified feedback adds credibility to your testimonials. When potential clients see real scores paired with authentic, detailed reviews, it’s easier for them to envision enjoying a similar experience. These insights don’t just enhance your testimonials – they also help fine-tune your service delivery, creating a cycle of trust and loyalty that drives bookings.

Conclusion

Asking the right testimonial questions can transform vague compliments into powerful narratives that inspire action. Thoughtful, targeted questions encourage clients to share authentic stories, helping you overcome the challenge of getting meaningful feedback. When potential customers read testimonials from clients who’ve hosted similar events – like weddings, corporate events, or holiday parties – they are 58% more likely to convert.

These testimonials do more than just highlight your strengths – whether it’s seamless setup, outstanding print quality, or exceptional team support. They also address common hesitations from undecided prospects, resolving concerns before they even arise.

Timing is key. Request testimonials right after an event, when the experience is still fresh. Use open-ended prompts like "describe" or "tell me how" to encourage detailed and personal responses. As Steve Norall, CEO of Vocal Video, puts it:

"Well thought out questions will yield the ultimate fruit: authentic, specific responses that match up with your marketing communications".

Beyond gathering feedback, these insights can help fine-tune your services and fuel long-term growth. Photo Booth International makes this process even easier with tools like their Photo Booth Business CRM, which automates follow-ups to request testimonials at the perfect moment. Their Online Business Training Portal and Sales and Marketing Bootcamp offer strategies to maximize the impact of client feedback, while their free custom website design service ensures these testimonials shine, converting visitors into leads.

With a track record of over 3,000 businesses launched and a community of more than 1,200 members, Photo Booth International empowers you to turn client feedback into a marketing powerhouse. Use these testimonial strategies to unlock the full potential of your customer stories.

FAQs

To help clients share detailed and meaningful testimonials, try asking open-ended questions that encourage them to reflect on their experience. For instance, you could ask, "What made you choose our photo booth services?" or "Can you share a favorite moment or memory from using our service?" These kinds of questions spark storytelling, leading to more personal and insightful responses.

Make the process easy and approachable by presenting it as a quick task – something like, "We’d love to hear your feedback – just answer a few quick questions!" Offering a short questionnaire with prompts, such as asking about their initial concerns, the benefits they noticed, and their overall satisfaction, can help guide their responses. This approach not only simplifies things for your clients but also results in testimonials that connect with potential customers.

What are the advantages of using client testimonials for my photo booth business?

Client testimonials are an excellent way to establish trust and build credibility for your photo booth business. They serve as social proof, demonstrating that previous clients have enjoyed working with you, which can help potential customers feel more comfortable choosing your services.

These testimonials also add a personal touch to your marketing efforts. When clients talk about how your photo booth brought fun and energy to their event, it highlights what makes your business special. These genuine stories can help you stand out, attract more bookings, and support the growth of your business over time.

How can I make sure my photo booth fits the theme of an event?

To make sure your photo booth fits perfectly with an event’s theme, start by having a detailed conversation with your client. Find out about the theme, color palette, and overall decor so you can adjust the booth’s design to match. Think about coordinating backdrops, props, and overlays with the event’s style for a cohesive look.

You can take it a step further by offering personalized touches like custom lighting or branded photo prints. Whether it’s a wedding, birthday party, or corporate gathering, aligning the booth with the theme not only enhances the guest experience but also results in unforgettable, shareable photos that capture the event’s unique atmosphere.

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January 29, 2026/by Josh Pather